ck1111 Privacy Policy

What Personal Data We Collect

When you interact with ck1111, we may collect the following categories of personal data:

Registration and identity data:

Identity verification (KYC) data:

Financial and transaction data:

Technical and usage data:

Communications data: Records of support tickets, live chat transcripts, and emails exchanged with ck1111 support staff, including any attachments you send to us.

How We Collect Your Data

ck1111 collects personal data through the following means:

• Directly from you — when you complete the registration form, submit KYC documents, make a deposit or withdrawal, contact support, or respond to a survey or promotion.
• Automatically — through cookies, server logs, and session-tracking technologies when you visit or use the ck1111 platform. This includes your IP address, device fingerprint, and browsing behaviour within the platform.
• From payment processors — when you complete a deposit via bKash, Nagad, Rocket, Upay, or a bank transfer, our payment processing partners share transaction confirmation data with us to reconcile your account balance.
• From identity verification partners — where third-party KYC service providers are used to verify the authenticity of identity documents or to perform liveness checks, those providers share a verification result (pass or fail) and relevant identity data with us.
• From fraud prevention services — we may receive risk scores or flagged data points from anti-fraud and anti-money-laundering (AML) screening services when processing registrations or high-value transactions.

Why We Use Your Personal Data

ck1111 processes your personal data for the following specific purposes, each supported by a defined legal basis:

• Account creation and management — to register your account, maintain it, and provide you with access to the platform's games, betting markets, and payment services. Legal basis: contractual necessity.
• Identity verification and KYC compliance — to confirm that you meet the minimum age requirement (21+) and to verify your identity before processing withdrawals. Legal basis: legal obligation and contractual necessity.
• Payment processing — to process deposits and withdrawals accurately and to reconcile transactions against your account balance. Legal basis: contractual necessity.
• Fraud prevention and AML screening — to detect, investigate, and prevent fraudulent activity, money laundering, and misuse of the platform. Legal basis: legitimate interests and legal obligation.
• Customer support — to respond to your enquiries, resolve complaints, and maintain records of interactions. Legal basis: contractual necessity and legitimate interests.
• Responsible gaming monitoring — to identify patterns that may indicate problem gambling behaviour and to deliver responsible gaming tools effectively. Legal basis: legitimate interests and legal obligation.
• Platform improvement and analytics — to understand how users interact with the platform and to improve its performance, design, and game offering. Legal basis: legitimate interests. Data used for analytics is aggregated and anonymised wherever possible.
• Marketing communications — to send you promotional offers, bonus notifications, and platform updates, but only where you have opted in to receive such communications. Legal basis: consent. You may withdraw this consent at any time.

Cookies and Tracking Technologies

ck1111 uses cookies and similar tracking technologies to operate the platform effectively, remember your preferences, and analyse user behaviour. The categories of cookies in use are as follows:

• Strictly necessary cookies — required for the platform to function. These include session authentication cookies that keep you logged in and security tokens that protect against cross-site request forgery. These cookies cannot be disabled.
• Functional cookies — used to remember your language preference, display settings, and game history within a session. Disabling these may affect your experience on the platform.
• Analytics cookies — used to collect aggregated, anonymised data about how users navigate the platform, which games are most popular, and where users encounter errors. This data helps us improve the site.
• Marketing cookies — used, with your consent, to measure the effectiveness of promotions and to ensure that bonus offers shown to you are relevant to your activity on the platform. These are only set where you have provided consent.

You can manage your cookie preferences through your browser settings. Note that disabling strictly necessary cookies will prevent the platform from functioning correctly.

Sharing Your Personal Data

ck1111 does not sell your personal data to any third party under any circumstances. We share data only in the following controlled and necessary situations:

• Payment processors — bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Visa, and Mastercard receive only the transaction data required to process your deposits and withdrawals. They operate under their own privacy policies and applicable financial regulations.
• KYC and identity verification partners — third-party providers engaged to verify identity documents receive the specific documents you submit for verification purposes only. They are contractually prohibited from using your data for any other purpose.
• Fraud prevention and AML services — specialised third-party services may receive limited data points (such as IP address, transaction amounts, and device fingerprint) to perform risk screening. Results are used solely to protect the integrity of the platform.
• Game content providers — studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive a session token and anonymised player identifier to initialise your game session. They do not receive your name, address, or payment details.
• Legal and regulatory authorities — we may disclose personal data to law enforcement or regulatory authorities where required by applicable law, or where necessary to protect the rights, property, or safety of ck1111 or its users.
• Business transfers — in the event of a merger, acquisition, or sale of all or part of the platform's assets, player data may be transferred to the acquiring entity, subject to the same privacy protections described in this policy.

Data Retention

ck1111 retains personal data only for as long as is necessary to fulfil the purposes set out in this Privacy Policy, or as required by applicable law. The following indicative retention periods apply:

• Active account data — retained for the lifetime of the account and for a period of up to five years following permanent account closure, to meet AML record-keeping obligations.
• KYC documents — retained for a minimum of five years following the date of verification, in line with standard financial compliance requirements.
• Transaction records — retained for a minimum of five years to support financial auditing and AML compliance obligations.
• Support communication records — retained for up to three years following the closure of the relevant support ticket, unless a longer period is needed for an ongoing dispute or legal matter.
• Analytics and usage data — aggregated, anonymised analytics data may be retained indefinitely. Raw session-level data is retained for up to 24 months.
• Marketing consent records — retained for as long as consent is active and for a reasonable period thereafter as proof of consent history.

When data reaches the end of its retention period, it is securely deleted or irreversibly anonymised. Hard-copy documents are shredded; digital records are permanently purged from active systems and backups within a reasonable additional period.

Data Security

ck1111 implements appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include, but are not limited to:

• SSL/TLS encryption for all data transmitted between your device and the ck1111 platform.
• Cryptographic hashing of account passwords — passwords are never stored or transmitted in plain text.
• Role-based access controls ensuring that only authorised personnel can access player data, and only to the extent required by their specific job function.
• Regular security assessments of the platform infrastructure, including vulnerability scanning and penetration testing.
• Secure, access-controlled storage for KYC documents submitted by players during the identity verification process.
• Incident response procedures designed to detect, contain, and notify affected parties in the event of a confirmed data breach within a reasonable timeframe.

While ck1111 takes data security seriously, no system is entirely immune to risk. You are responsible for keeping your account login credentials confidential and for logging out of your account when using shared devices.

Your Rights Over Your Personal Data

As a registered player on ck1111, you have the following rights with respect to your personal data:

• Right of access — you may request a copy of the personal data we hold about you. We will provide this within a reasonable timeframe upon identity verification.
• Right to rectification — if any personal data we hold about you is inaccurate or incomplete, you may request that we correct it. You can update basic profile information directly from your account settings; for KYC data corrections, contact support.
• Right to erasure — you may request deletion of your personal data. We will honour this request to the extent permitted by law, noting that certain data must be retained for AML compliance, fraud prevention, or dispute resolution purposes.
• Right to restrict processing — you may request that we restrict the processing of your data in certain circumstances, such as where you contest the accuracy of the data or object to its use for a specific purpose.
• Right to data portability — where technically feasible and legally permissible, you may request that your personal data be provided to you in a structured, machine-readable format.
• Right to withdraw consent — where processing is based on your consent (e.g., for marketing communications), you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.
• Right to object — you may object to processing carried out on the basis of legitimate interests, including profiling for marketing purposes.

To exercise any of these rights, contact our data protection team at [email protected] with your registered username and a description of your request. We will acknowledge receipt within 48 hours and aim to resolve your request within 30 calendar days.

Marketing Communications and Opt-Out

ck1111 may send you promotional emails, SMS notifications, and in-platform messages about bonuses, new games, and special offers. We will only send marketing communications where you have explicitly opted in to receive them during registration or through your account preferences.

You can opt out of marketing communications at any time by:

• Clicking the unsubscribe link included in any marketing email from ck1111.
• Updating your notification preferences in your ck1111 account settings panel.
• Contacting [email protected] with a written opt-out request.

Opting out of marketing communications does not affect transactional messages, which include account activity notifications, deposit and withdrawal confirmations, security alerts, and mandatory compliance communications. These are sent regardless of marketing preference because they relate directly to the operation of your account.

Children and Under-Age Players

ck1111 is strictly an adult platform. The minimum age to register and use the platform is 21 years. 21+ We do not knowingly collect personal data from individuals under the age of 21.

If we become aware that an account has been registered by a person under 21, we will immediately suspend the account, void any balances attributable to underage activity, and securely delete all personal data associated with that account to the extent not required to be retained for legal or compliance purposes.

If you have reason to believe that a minor has registered an account on ck1111, please contact [email protected] immediately so that we can investigate and take appropriate action.

Changes to This Privacy Policy

ck1111 reserves the right to update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform functionality. When material changes are made, we will notify registered players via email to the address on file and display a prominent notice on the platform.

The "Last Updated" date at the top of this page indicates when the most recent revision was made. We encourage you to review this policy periodically. Continued use of the ck1111 platform following notification of any update constitutes your acceptance of the revised policy.

If you do not accept the revised Privacy Policy, please contact [email protected] to discuss your options, including account closure and data deletion.

Contact and Data Protection Enquiries

For any questions, concerns, or requests relating to this Privacy Policy or the way ck1111 handles your personal data, please contact our data protection team using the details below. All privacy-related enquiries are handled with care and in strict confidence.